FAQ

Orders & Shipping

How fast do you ship?
Orders are processed within 1–3 business days. Standard delivery takes 3–7 business days Australia-wide; express delivery takes 1–3 business days.

Is shipping free?
Yes — standard shipping is free on all laptop and desktop orders Australia-wide. Express options are available at checkout for metro and regional areas.

Do you ship Australia-wide?
Yes. We ship to all states and territories with tracking and signature on delivery.

What happens after I order?
You’ll get an order confirmation immediately, then a tracking number by email once your device ships. Delivery is tracked and requires a signature, so your machine won’t be left unattended.

Products & Condition

What does refurbished mean?
Our devices are ex-business fleet machines that have been professionally cleaned, sanitised, tested and restored to full working order. They may have minor cosmetic signs of use but perform like new — at a fraction of new retail price.

Why are refurbished laptops cheaper?
Businesses refresh their fleets every 2–3 years, which means a steady supply of well-built machines (ThinkPads, EliteBooks, Latitudes) with plenty of life left. We buy those lease returns, refurbish them properly and pass the saving on to you.

How is the battery health?
Every laptop ships with battery health tested and reported. Units we sell are above 80% health at the time of sale — you’ll see the condition stated on each product listing.

Do you test devices before shipping?
Yes — every unit goes through a 15-point diagnostic covering the display, keyboard, trackpad, ports, webcam, Wi-Fi, speakers and battery, plus a full stability test with Windows installed.

What condition can I expect?
All devices are fully functional. Cosmetic condition varies — minor scratches or scuffs are normal for refurbished tech. Major cosmetic issues are always disclosed on the product page, and we grade condition honestly (A/B/C).

What's included in the box?
Every laptop includes a compatible charger. Desktops and iMacs include power cables, keyboard and mouse. All accessories are included in the price shown.

Software & Activation

Is the Windows licence genuine?
Yes. All Windows devices ship with genuine Windows 11 Pro, installed and activated — no “activate later” traps, no grey-market keys.

What software is included?
Windows devices come with Windows 11 Pro and Microsoft Office installed. Mac devices include the macOS version listed on the product page.

Warranty & Returns

What warranty do you offer?
All devices include a 6-month Australian warranty covering parts and labour. Some premium devices include 12 months — see the product page and our Warranty page for full details.

What if my device develops a fault?
Contact us straight away and we’ll walk you through it. If the fault is covered under warranty, we arrange repair, replacement or refund at no cost to you — and we reply to every warranty contact within 1 business day.

Can I return a device if I change my mind?
Yes, within 14 days of delivery. The device must be in original condition with all accessories. A restocking fee of up to 10% may apply.

Payments & Other

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay and Google Pay — all processed through Shopify’s secure checkout with 256-bit SSL encryption.

Do you provide a tax invoice?
Yes. Every order includes a GST tax invoice, emailed to you after purchase — handy if you’re claiming it for business.

Can I pick up my order?
We’re based in Sydney. Local pickup can be arranged — contact us before ordering to organise it.