Warranty

Warranty Policy

Every refurbished device from Smart Electronix comes with a 6-month Australian warranty covering parts and labour. Some premium devices include a 12-month warranty as noted on the product page.

What Is Covered

• Hardware failures (processor, RAM, storage, display, motherboard, ports)
• Battery defects (must hold above 70% health under normal use)
• Power supply and charging faults
• Keyboard, trackpad, and button failures

What Is Not Covered

• Accidental damage (drops, liquid spills, cracked screens)
• Misuse or unauthorised repairs
• Normal wear and tear (cosmetic scratches, battery capacity loss over time)
• Software issues or virus infections

How to Make a Warranty Claim

1. Contact us at 0426 537 881 or smartelectronixau@gmail.com
2. Provide your order number or proof of purchase
3. Describe the issue — photos or videos help us diagnose faster
4. We will arrange repair, replacement, or refund based on assessment

We stand behind our work. Every device is rigorously tested before sale — but if something goes wrong, we are here to fix it.