Warranty

Every refurbished device from Smart Electronix comes with a 6-month Australian warranty covering parts and labour. Some premium devices include 12 months, as noted on the product page.

This warranty is provided by Smart Electronix in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law — you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

What Is Covered

• Hardware failures — processor, RAM, storage, display, motherboard and ports
• Battery defects — units ship with battery health above 80%; if battery health drops below 70% during the warranty period under normal use, it’s covered
• Power supply and charging faults
• Keyboard, trackpad and button failures
• Windows 11 Pro activation issues (we provide genuine, activated licences on every Windows device)

What Is Not Covered

• Accidental damage — drops, liquid spills, cracked screens
• Misuse or unauthorised repairs or modifications
• Normal wear and tear — cosmetic scratches, gradual battery capacity loss over time
• Software issues caused by the customer, or virus infections

How to Make a Warranty Claim

1. Contact us at 0426 537 881 or smartelectronixau@gmail.com — we reply to every warranty contact within 1 business day
2. Provide your order number or proof of purchase
3. Describe the issue — photos or videos help us diagnose faster
4. We arrange repair, replacement or refund based on our assessment — typically resolved within 5–10 business days

If it fails within the first 14 days, we’ll replace it or refund you — no repair runaround.

We stand behind our work. Every device is rigorously tested before sale — but if something goes wrong, we’re here to fix it.