Shipping policy

Smart Electronix – Shipping Policy

Effective Date: [May 2026]

1. Delivery Areas

We ship all products within Australia. Orders outside Australia require special arrangements and may incur additional shipping costs.

2. Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During peak periods or sales events, processing may take up to 5 business days.

  • You will receive a confirmation email or Telegram notification once your order has been dispatched.

3. Shipping Methods

  • Standard Delivery: 3–7 business days (varies by location)

  • Express Delivery: 1–3 business days (additional cost applies)

  • Courier or postal service is selected at our discretion, based on speed, reliability, and cost.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your delivery address and selected method.

  • Smart Electronix may offer free shipping promotions for specific products or order values.

5. Packaging

  • All refurbished devices are carefully packaged to prevent damage during transit.

  • Packages include the device, accessories, and documentation in protective packaging.

6. Delivery Responsibility

  • Customers are responsible for providing correct delivery addresses.

  • Smart Electronix is not responsible for delays due to incorrect addresses, courier errors, or external factors outside our control (e.g., natural disasters, postal delays).

7. Receiving Your Order

  • Inspect your order upon delivery for visible damage.

  • If there is damage or the package is tampered with, notify Smart Electronix and the courier immediately.

  • Any claims for lost or damaged parcels must be reported within 7 days of delivery.

8. Returns & Refunds

  • If your product is faulty or not as described, Smart Electronix will cover return shipping costs under our [Return & Refund Policy].

  • For change-of-mind returns, customers are responsible for return shipping costs.

9. Tracking Your Order

  • Tracking details are provided via email or Telegram after dispatch.

  • Customers can monitor their shipment using the provided courier tracking number.